Please provide the Foxit Support team with the following three types of log files when Foxit PDF Editor for MAC crashes.
For Foxit PDF Editor for MAC users, you can find the crashlog.txt, crash.dmp files in the following place:
/Users/[user name]/Library/Application Support/Foxit Software/Foxit PDF Editor/
The debug log files are in the following place:
/Users/[user name]/Library/Application Support/Foxit Software/Foxit PDF Editor/Log
The .crash format log file provided by MAC system itself:
/Users/[user name]/Library/Logs/DiagnosticReports/
Considerations:
- If there was no crash, then no crash.dmp will be created.
- If there was a crash but no crash.dmp was created then you might not have Admin Privileges on that PC. Please have an Administrator reproduce the crash.
- Debug Log will not be created if Debug Mode was NOT Enabled. It is extremely recommended to have debugging enabled, this way the log file will have the most updated data.
- Click here to learn how to enable Debug Mode.
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