While installing or uninstalling Foxit PDF Editor (PhantomPDF), you might encounter the one of the following error messages:
The Installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code 2503.
The Installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code 2502.
This error is mostly due to permissions issue with the Temp folder of Windows which can be usually found in C:\Windows\Temp. While the issue is not limited to permissions issue as sometimes virus or malware, incorrect registry, corrupt Windows Installer, incompatible 3rd party programs etc can also cause the error 2502/2503. To Fix this error, please refer to the below-listed troubleshooting solutions.
Note: Make sure to create a restore point (http://www.intowindows.com/how-to-create-a-restore-point-in-windows-10/) before you try the following solutions just in case something goes wrong.
Method 1: Re-register Windows Installer
Method 2: Run CCleaner and Malwarebytes
Method 3: Install/Uninstall Foxit PDF Editor (PhantomPDF) with Admin rights using Command Prompt
Method 4: Run Explorer.exe with administrative privileges
Method 5: Set correct permissions for Windows Installer Folder
Method 6: Set Correct Permissions for Temp Folder
Method 1: Re-register Windows Installer
1. Press Windows Key + R then type the following in the run dialog box and press Enter key on keyboard: msiexec /unreg
2. Open the run dialog box again and type msiexec /regserver and hit Enter.
3. This would re-register the Windows Installer. Reboot your PC to save changes.
Method 2: Run CCleaner and Malwarebytes
Perform a Full antivirus scan to make sure your computer is secure. In addition to this run CCleaner and Malwarebytes Anti-malware.
1. Download and install CCleaner & Malwarebytes.
2. Run Malwarebytes and let it scan your system for harmful files.
3. If malware is found it will automatically remove them.
4. Now run CCleaner and in the “Cleaner” section, under the Windows tab, we suggest checking the following selections to be cleaned:
5. Once you’ve made certain the proper points are checked, simply click Run Cleaner, and let CCleaner run its course.
6. To clean your system further select the Registry tab and ensure the following are checked:
7. Select Scan for Issue and allow CCleaner to scan, then click Fix Selected Issues.
8. When CCleaner asks “Do you want backup changes to the registry?” select Yes.
9. Once your backup has completed, select Fix All Selected Issues.
10. Restart your PC to save changes and this should Fix Error 2502 and 2503 while installing or uninstalling a program.
Method 3: Install/Uninstall Foxit PDF Editor (PhantomPDF) with Admin rights using Command Prompt
To run installer with administrative rights for fixing the error 2502 and 2503 while installing Foxit PDF Editor (PhantomPDF), please refer to solution introduces in this article.
To uninstall Foxit PDF Editor (PhantomPDF) application with administrative rights for fixing error 2502 and 2503 while installing Foxit PDF Editor (PhantomPDF), please refer to solution introduces in this article.
Method 4: Run Explorer.exe with administrative privileges
1. Press Ctrl + Shift + Esc keys together to open Task Manager.
2. Find Explorer.exe then right-click on it and select End Task.
3. Now click on File > Run new task and type Explorer.exe.
4. Check mark Create this task with administrative privileges and click OK.
5. Try to install/uninstall Foxit PDF Editor (PhantomPDF) again.
Method 5: Set correct permissions for Windows Installer Folder
1. Open File Explorer then click View > Options and make sure to check “Show hidden files, folders, and drivers.” Again in the same window uncheck “Hide protected operating system files (Recommended).”
2. Click Apply followed by OK.
3. Now navigate to the following path: C:\Windows
4. Look for Installer folder then right-click on it and select Properties.
5. Switch to Security tab and click Edit under Permissions.
6. Next, make sure Full Control is checked for System and Administrators.
7. If not，then select them one by one under group or user names then under permissions check mark Full Control.
8. Click Apply followed by OK.
9. Reboot your PC to save changes.
This should Fix Error 2502 and 2503 while installing or uninstalling Foxit PDF Editor (PhantomPDF) but if you’re still stuck then follow the steps listed under method 6 for Windows Installer folder also.
Method 6: Set Correct Permissions for Temp Folder
1. Navigate to the following folder in File Explorer: C:\Windows\Temp
2. Right-click on Temp folder and select Properties.
3. Switch to Security tab and then click Advanced.
4. Click Add button and the Permission Entry window will appear.
5. Now click “Select a principal” and type in your user account.
6. If you don’t know your user account name then click Advanced.
7. In the new window that opens click Find now.
8. Select your user account from the list and then click OK.
9. Optionally, to change the owner of all sub folders and files inside the folder, select the check box “Replace owner on subcontainers and objects” in the Advanced Security Settings window. Click OK to change the ownership.
10.Now you need to provide full access to the file or folder for your account. Right-click the file or folder again, click Properties, click the Security tab and then click Advanced.
11. Click the Add button. The “Permission Entry” window will appear on the screen.
12. Click “Select a principal” and select your account.
13. Set permissions to “Full control” and Click OK.
14. Repeat the above steps for the built-in Administrators group.
15. Reboot your PC to save changes.
