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Licensing Inquiries

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  • Requesting server-based license after accidentally purchasing registration code license
  • Can I add / buy more licenses?
  • Can I use Foxit in an RDS environment?
  • Can I have a temp key for the evaluation purpose only?
  • How Soon Will I Receive the Formal License Key after Placing an Order?
  • How can I retrieve the license code from Foxit if I lose it because of hard drive crash or purchasing a new machine?
  • Do I have to buy extra licenses if the attempted users are more than stipulated ones listed on the pricing list?
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Foxit support is limited to the current major version of the product and two previous major versions. Please choose one of the options below for further assistance, or purchase the latest version of our products at online store.

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NOTE

Foxit support is limited to the current major version of the product and two previous major versions. Please choose one of the options below for further assistance, or purchase the latest version of our products at online store.

  • User Guide
  • Knowledgebase
  • Community Forum
  • Online Store
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For any versions of Foxit PDF Reader, we offer 24/7 support on the knowledge base. Please choose one of the options below for further assistance.

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For out-of-date versions of Foxit PDF Reader, we offer 24/7 support on the knowledge base. Please choose one of the options below for further assistance.

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Select an Issue Type

What do you need help with today?
Deactivate Keys
Upgrade Keys
Sales Queries
Volume pricing, quote, discount, etc.
Other License Key Issue
Activate / retrieve / manage licenses, etc.
How-to Issue
How to use specific features, look for solutions to complete specific scenarios, etc.
Order Issue
Transfer account/order, key delivery, cancellation, refund, renewal, tax exempt, billing&payment, etc.
Bug Reports
Installation, features not working well, etc.
Website Issue
Download link, online store, Foxit account, downtime, etc.
Crash Reports
Foxit application exits due to an exception, etc.
New Feature Requests
Not available in Foxit application
Application Deployment
GPO, command line, SCCM, intune, etc.
Others
Back CLOSE

Select an Issue Type

What do you need help with today?
Bug reports
RMS/WIP plugin not working well, etc.
License key Issue
Activate / deactivate / retrieve / upgrade / transfer / manage license, etc.
Order issue
Transfer account/order, key delivery, refund, renewal, tax exempt, billing&payment, etc.
Sales Queries
pricing, quote, discount, etc.
Others
Back CLOSE

Select an Issue Type

What do you need help with today?
Deactivate Keys
Sales Queries
Volume pricing, quote, discount, etc.
Other License Key Issue
Activate / retrieve / manage licenses, etc.
How-to Issue
How to use specific features, look for solutions to complete specific scenarios, etc.
Order Issue
Transfer account/order, key delivery, cancellation, refund, renewal, tax exempt, billing&payment, etc.
Bug Reports
Installation, features not working well, etc.
Website Issue
Download link, online store, Foxit account, downtime, etc.
Crash Reports
Foxit application exits due to an exception, etc.
New Feature Requests
Not available in Foxit application
Application Deployment
GPO, command line, SCCM, intune, etc.
Others
Back CLOSE