Background
Some customer reported that when trying to open Adobe embedded object in Office App like Word, the error "The server application, source file, or item cannot be found..." like below picture.
This article explains how to troubleshoot on this issue.
How to do
1.Make sure the corresponding settings are being set up in Foxit Editor.
- Access to Files >Preferences> File Associations > Advanced, the option "Use Foxit Editor to open embedded Acrobat files and embedded Foxit PDF Reader files in Microsoft Office..." is checked
- Make Foxit Editor as default PDF viewer
2. If the settings is setup but the error persists, please follow below steps for further troubleshooting.
- Check if Acrobat is uninstalled completely. See Control Panel>Programs and feature, Installation Directory, Registry Editor...
- Open Registry Editor > Access to Computer\HKEYCLASSESROOT\WOW6432Node\CLSID{B801CA65-A1FC-11D0-85AD-444553540000}\LocalServer32, check the default attribute. If the setting is correct, the value should be "C:\Program Files (x86)\Foxit Software\Foxit PDF Editor\FoxitPDFEditor.exe" /Adobe.PDF.Embed
It is possible that Adobe has not been completely uninstalled if the path still indicates Adobe. In this case, please correct the value with "C:\Program Files (x86)\Foxit Software\Foxit PDF Editor\FoxitPDFEditor.exe" /Adobe.PDF.Embed then check again.
