Background: There are two types of users in admin console, Directory users(Synced from identity provider, such as Azure , Google Workspace, etc) and invited users. In this article, we explain how to reset those users' password.
How to do?
For this types of users, credentials are managed by identity provider rather than Foxit portal. To reset directory users passwords, IT administrators need to log in to the identity provider platform.
The directory user Cindy was from Azure portal.
To reset the password, I need to login Azure portal >Directory > Users , find this user and click to reset password.
2. Invited users
The credentials are stored in Foxit system. To reset the password, users could access to Foxit platform https://account.foxit.com > Click "Forgot Password" to reset. T
Note: The Admin console administrator has no right to reset users' password in admin console portal.