This page lists various error conditions that an Admin Console (hereafter; the Console) admin can encounter and suggested steps to resolve them.
In this article:
Error Numbers:
| Error | Description | Solution |
|---|---|---|
| 900015 | This user is already part of another organization. |
Have the user visit the Foxit Account page, login with their Foxit Account then delete their Foxit Account. |
| 2002 | Unable to access the Admin Console. |
Please have your Security team allow connection to the Admin Console's webpage. |
| AADSTS50105 | This error is coming from Azure AD not from Foxit's Admin Console. |
You can read about the error here. Essentially, it means you haven't assigned any group to the new non-gallery app you created. You need to assign users to the new non-gallery app you created to set up SSO. This doesn't mean that all of those users will be granted a license, it just means that those users will have access to the new non-gallery app / SSO. |
Warning Messages:
Stuck on "Admin Console is being initialized. Please wait a few minutes."
If your Console has been in this page for over two hours, please contact a support representative immediately and provide the page's HAR file.
Click here to learn how to get the file. Works for Google Chrome and Microsoft Edge.
The server configuration link is incorrect
Access to Foxit products require the client computers to access Foxit's servers. For these features to work, ensure that your firewall and proxy setup allows access to the following endpoints:
- https://pheecws.foxit.com
https://account.foxit.com
