Descriptions:
When you create a PDF file from an MS office format file in Foxit PDF Editor for MAC v11 or greater, such as MS word, MS PowerPoint or MS Excel document, Foxit PDF editor would firstly ask you to choose a conversion way, as shown in the screenshot below:
If you choose “Use Foxit Online Service which requires Internet Connection” this option, it means that you want to convert MS office file to PDF by using Foxit online service, With this conversion way, you may receive an error message which says “Error:”Upload file not exist. Error:”xxxx””.
Probable causes and solutions:
- The source MS office file you selected is not a complete file that has already been corrupted.
- The source document you selected is not a real MS Office file, such as a non-MS Office file but its filename suffix has been altered to .docx.
- Foxit online server issue.
The source MS office file you selected is not a complete file that has already been corrupted.
Before you select the source MS office file for converting into PDF file, please choose to open the source file directly to check if it could be opened without any problem and it is a complete file. If it is a corrupted document, please don’t select it for converting, and make sure to select another complete MS document.
The source document you selected is not a real MS Office file, such as a non-MS Office file but its filename suffix has been altered to .docx.
Please choose to open the source file directly to check if it could be opened with MS application. Generally, the following error message would arise if the document itself is not native to MS office:
Please don’t select a not real MS office file, and make sure to select another native MS format file for converting.
Foxit online server issue.
If the selected source MS file itself is not corrupted and also could be opened in MS application without any problem, but still receive an error message. This problem may be with the Foxit online conversion server. Please help to report this issue to Foxit support team with the following information provided:
1): A screenshot of the error message.
2): The original source MS file that needs to be converted.
To convert with Foxit support team, please click here to create a ticket.
Before the online server issue gets fixed, please choose to select “Use the local service which require MS-Office app to be installed” this way for converting MS office to PDF file. To convert MS file with local service, it requires MS office 2016 or a later version installed on the system.
