Upgrade Assurance

Help Center
  • Updated
Follow

  • What is upgrade assurance?

    An option to receive future major versions of Foxit PDF Editor for free upgrades. Minor updates are periodic and typically major versions are released every 12-18 months. If/when a new update or major version is released while your upgrade assurance is active and not expired, you are entitled to them.

  • When does my software assurance expire?

    The expiration date is 364 days from the order date. The order date is found on the order confirmation email you received when the order was processed.

  • How do I get the free upgrade to the latest version?

    Please visit our Upgrade License webpage. If you are on maintenance, please input Registration Key or SN to check your status first. Then click on Yes . After that your Registration Key or SN will be upgraded to the latest version for free.

    mceclip1.png

  • Can I let upgrade assurance lapse and renew later?

    No. Once upgrade assurance expires it cannot be renewed.

Related articles

Comments

4 comments

Date Votes
  • Alex Noussi

    These are pieces of information that Foxit should push to customers in a pop-up format.

    It will sensitize people about using "Upgrade Insurance."

    For example, I wish to upgrade to Foxit Editor 12, but I must repurchase the software.

    I'd rather wait until Foxit Editor 17 and renew with upgrade insurance.

    4
    Comment actions Permalink
  • Tim

    I purchased a perpetual license for foxit pdf editor in January of 2022 and I am ineligible for the updated version 6 months later because I didn't buy extra upgrade assurance. Rest assured I won't ever be using or recommending Foxit again, what scummy business practice.

    -1
    Comment actions Permalink
  • Khaled

    Foxit did a bad job for the "upgrade insurance".


    Firstly, every year you have to figure out how to upgrade it, and sometimes you have to chase them many times without anyone of them replying back. Such a bad service.

    Secondly, they don't have in this article how to get upgrade insurance & if you look around their website, it's just a puzzle without finding the answer.

     

    I wish someone from their top management reads this and understands that this is very frustrating.

    1
    Comment actions Permalink
  • Wasan Dedkhad

    If I have purchased the SA 3 months ago, can I immediately renew the SA with a new expiration date?

    0
    Comment actions Permalink

Please sign in to leave a comment.