If you encounter a problem of not receiving email from Foxit (example: when trying reset password or after placing order), please try to add the following email addresses to your E-mail Contacts:
no-reply@email.foxitsoftware.com
If above still does not help, please ask webmaster to add "@email.foxitsoftware.com" and "@foxitone.com" (without double quotes symbols) domain names to the Safe Sender List of Mails,detailed methods as following:
Email Account Providers:
AOL 8.0+
Step 1 Open the email
Step 2 Click Add Address icon
Step 3 Verify the sender's contact information
AOL Webmail
Step 1 Click on the Addresses tab in the upper right corner of the Mailbox window
Step 2 Click on the New drop-down menu and select New Contact.
Step 3 Type the email address of the new contact in the Screen Name field and click the Save button.
Earthlink
Step 1 Open the email
Step 2 Click Add Sender
Step 3 Verify that our contact information is correct
Step 4 Click "Yes"
Entourage
Step 1 Open the email
Step 2 Right-click the sender's email address
Step 3 Select Add to Address Book in the short-cut menu
Step 4 Verify the sender's contact details
Gmail
Step 1 Open the email.
Step 2 Click on More Options in the upper right hand corner of the message.
Step 3 Click on Add Sender to Contacts List in the header of the email.
Step 4 A confirmation message will be displayed above the email.
Juno
Step 1 From the mail screen, click on the Address Book tab.
Step 2 Insert the email address you would like to add.
Step 3 Click Quick Add
Mac Mail
Step 1 Open the email
Step 2 Right-click the sender's email address
Step 3 Click Add to contacts in the short-cut menu
Step 4 Click Save and Close
Microsoft Outlook Express 6+
Step 1 Open the email
Step 2 Left-click the sender icon, or right click the sender's name
Step 3 Click Add to contact
Step 4 Click Save and close
Microsoft Outlook 2003
Step 1 Open the email
Step 2 Select Actions on the toolbar
Step 3 Select Junk Email from the drop-down menu
Step 4 Select Add sender to Safe Senders List
Step 5 Verify that our contact information is correct and click Ok
Microsoft Outlook 2007
Step 1 Open the email
Step 2 Click Options on the Tools menu
Step 3 On the Preferences tab, under Email, click Junk E-mail
Step 4 Select Safe Senders or Safe Recipients tab and click add
Step 5 Enter the email address of the contact and click Ok
Microsoft Outlook 2013 & 2016
Step 1 Open the email
Step 2 Click Junk in the Delete section of the Home tab
Step 3 Select Junk E-mail Options from the drop-down menu.
Step 4 On the Junk E-mail Options dialog box, click the Safe Senders tab, then click Add.
Step 5 Enter the email address of the contact and click OK
Mozilla Thunderbird
Step 1 Click the Address book button
Step 2 Make sure the Personal Address Book is highlighted
Step 3 Click the New Card button
Step 4 Under the Contact tab, copy and paste our address and click ok
MSN Hotmail (Classic)
Step 1 Open the email.
Step 2 Click Save Address in the menu bar.
Step 3 Verify that our contact information is correct
Step 3 Click OK on the next screen.
Window Live Hotmail
Adding to the Address Book doesn’t automatically add you to the Safe Sender list; you must mark the sender as Safe.
Step 1 Open the email
Step 2 Click on the Mark as Safe link
Yahoo! Mail
Step 1 Open the email
Step 2 Select the Add to Address Book link.
Step 3 Enter the email address of the contact and click on Save Contact.
Reference information source:
https://help.verticalresponse.com/how-to/tutorial/add_our_address_to_your_safe_sender_list/
Note: For users who use Enterprise Mailbox, please contact IT department and ask for help.
