While you are installing a new version, you may come into the following error message:
• A later version of the Foxit PDF Editor Pro has already been installed. If you want to install this version, please uninstall the current version
• The older version of Foxit PDF Editor cannot be removed. Contact your technical support group.
The error occurs when the current active setup file detects the previous version information was not removed completely.
The following are instructions to remove the version information off from your machine.
- Click here to download Foxit Installer Clean Up tool .
- Choose the Product Name and check Delete the installation directory and click Uninstall.
Note: This tool removes all the files in Foxit PDF Editor/Reader’s installation directory (E.g. C:\Program Files\Foxit Software\Foxit PDF Editor or Reader). If you have your personal files saved to this directory, please back them up before the uninstallation.
Normally you should be able to install Foxit PDF Editor/Reader after running the Foxit Installer Clean Up tool. If you still cannot install the software after running the Foxit Install Clean Up tool, please try to delete the following registry then try to install again:
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Foxit Reader_is 1, then delete Foxit Reader_is 1.