How to deactivate perpetual license from previous installation and activate on new device?

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6 comments

  • Chiến Đỗ Đức
    I bought the license for 2 users. How can I login to my second PC with only one account
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  • ines Lylia Rabia

    Hi, I do not have access to my laptop and would like to reste my activation key, Could you please help

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  • Omar Espinosa

    The deactivate option is not available. Instructions in the KB article say to submit a request. That link only leads back to the top of the KB articles that tell you to submit a request....

    The chat bot replied that it was going to submit a ticket last week but I have not heard from anyone.

    I cannot find any way to contact support. Please advise.

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  • Sam Cole

    Hi, Our computers are managed by an IT company. One of the computers running Fox-It was recently replaced by them, but software was not removed form it locally. The machine has now been disposed of by the company and I'm not able to install a new version of Fox-It on the replacement PC. Are you able to reset our licences centrally so that I can perform a new installation please?

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  • Dave Morrison

    Hi, My system crashed and i i'm trying to reinstall version 9.x on a new system but i can't de-activate the licence in the portal. Can you please deactivate it for me?

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  • Eskill Institute
    1. Locate License Information: Find the license key or serial number associated with your perpetual license. This information is usually provided when you initially purchased or registered the software.

    2. Deactivate the License on the Previous Device: Many software applications have an option within their settings or preferences to deactivate the license on the current device. Look for an option like "Deactivate License" or "Transfer License." Follow the provided instructions to deactivate the license. If there isn't a built-in option, you may need to contact customer support for assistance.

    3. Install the Software on the New Device: Download and install the software on your new device. Follow the installation instructions provided by the software vendor.

    4. Activate the License on the New Device: During the installation process or when you first launch the software on the new device, you'll be prompted to enter your license key or serial number. Enter the information when prompted.

    5. Complete Activation: Follow any additional steps required to activate the license on the new device. This might involve connecting to the internet, logging into an account associated with the software, or confirming your identity.

    6. Confirmation: Once the license is successfully activated on the new device, you should receive a confirmation message. The software should now be fully functional on the new device, and the license should be deactivated on the previous device. Bungalow Finder

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