If you're encountering an "activation window is grey" error, please log in to https://account.foxit.com with the account that encountered the error on the browser to see if the login is successful.
There will have the following result:
Result 1
If all of users cannot log in to https://account.foxit.com on the browser.
- Try to close the firewall or add the relevant request address to the whitelist：https://pheecws.foxit.com, https://account.foxit.com
- Also, remember to add below related domain names to the whitelist to see if they can be used normally *.connectedpdf.com, *.foxit.com, *.foxitcloud.com
If you've done the above, but all users still can't log in to the editor successfully, please contact your administrator or IT team to fix it.
Result 2
If the user can log in to https://account.foxit.com on the browser, but still cannot log in on the Editor client.
- Clear editor cache data: Go to C:\Users\(current username)\AppData\Roaming\Foxit Software > Delete Foxit PDF Editor folder
- Restart the Editor and log in again.
If you've done the above, but all users still can't log in to the editor successfully, please contact Foxit support (via creating a support ticket) for further assistance. Thank you.
What information do you need to provide us
- Those accounts that cannot successfully log in to the editor client.
- Screenshot errors, such as the screenshot at the beginning of this article.
- Screenshot of the user logging in to https://account.foxit.com on the browser, as shown below:
- CEF logs: get the log from: C:\Users\(current username)\AppData\Roaming\Foxit Software\Foxit PDF Editor\FxCEF32 , then send all files to us.
