If the Admin has set up SSO/ SAML to connect to Admin Console, the user sign in process will be a bit different.
The user will still open the software and click “activate”
The following prompt will appear:
Then click Sign In.
Input the user email and press the “Enter” or “Tab” key. Alternatively, user can click “SSO login”
This will kick in SSO login and a separate window will come up prompting for O365 login.
User will be prompted to choose an organization (I am part of two different Admin Console organizations so it is prompting me to choose from two)
Click “Ok” on the next prompt
Software will restart and user can check to see that they are signed in as shown below